Refund policy

Return Policy

Customers may request a return within 14 days of receiving the order, provided that the item is unopened, unused, and in its original condition.

The product must be returned with its complete original packaging. Returns are not accepted if the product has been opened, used, tampered with, or damaged by the customer.

Return shipping costs are the customer’s responsibility unless the issue was caused by E’shal.

Refund Policy

Refunds are not accepted if the customer simply does not like the fragrance, due to the personal and sensitive nature of perfumery products.

If a refund is approved for a valid reason, the returned item will be inspected first. Once the return is approved, the refund will be processed within up to 14 business days.

Return shipping costs are the customer’s responsibility unless the issue was caused by E’shal.