Shipping policy

Orders are delivered within up to 7 business days from the order confirmation date. Customers are kindly requested not to open the package before the delivery representative.

Any delivery-related issue must be reported within 24 hours of receiving the order. If the customer refuses delivery without a valid technical reason, shipping fees will be charged.

Return Policy

Customers may request a return within 14 days of receiving the order, provided that the item is unopened, unused, and in its original condition.

The product must be returned with its complete original packaging. Returns are not accepted if the product has been opened, used, tampered with, or damaged by the customer.

Return shipping costs are the customer’s responsibility unless the issue was caused by E’shal.

Exchange Policy

Exchanges are accepted only in specific cases, including when the product arrives damaged or broken, or when the spray nozzle is defective or not functioning.

To be eligible for exchange, the product must be unused, unopened, in its original condition, and returned with complete packaging.

Exchanges are not accepted if the product has been used, opened, tampered with, or damaged by the customer.

Refund Policy

Refunds are not accepted if the customer simply does not like the fragrance, due to the personal and sensitive nature of perfumery products.

If a refund is approved for a valid reason, the returned item will be inspected first. Once the return is approved, the refund will be processed within up to 14 business days.

Return shipping costs are the customer’s responsibility unless the issue was caused by E’shal.